This Refund Policy applies to Axario Business, the asset, maintenance and service management platform operated by Praxis Marketing Consultancy, trading as Axario (Registration Number 2025/558202/07) ("Axario", "we", "us"). It should be read together with the Axario Business Terms of Service.
1. Trials
- Where a free trial is offered, it provides access to the applicable plan for the stated trial period.
- No charge is raised during the trial, so there is nothing to refund for that period.
- You may cancel at any point before the trial ends and no subscription charge will be taken.
2. Subscriptions and Automatic Renewal
- Axario Business is offered on a monthly or annual subscription basis per plan.
- Subscriptions renew automatically at the end of each billing period until cancelled.
- The price applicable to your subscription, including any add-ons, seats or taxes, is shown at checkout before you confirm payment.
- There are no implementation or onboarding fees.
3. Cancellation
- You may cancel your subscription at any time from your account settings.
- Cancellation stops future renewals.
- You keep access to paid features until the end of the billing period you have already paid for.
4. 30-Day Refund Window
You may request a full refund within 30 days of any payment for Axario Business. Refund requests received within 30 days of the payment date are granted in full.
- The refund window is 30 calendar days from the date of the charge.
- This applies to first payments and to renewal payments, including seats and add-ons.
- No reason is required and no conditions apply.
5. How to Request a Refund
Email info@axario.co.za from the billing contact on the account, with the invoice or charge date and a short description of the issue. We aim to respond within a reasonable time and to resolve valid requests promptly.
6. Payment Processing and How Refunds Are Paid
- International payments are processed by our merchant of record, Paddle. Refunds for these payments are issued through Paddle and may be subject to Paddle's own processing timelines.
- South African payments are processed through the applicable South African payment provider used at checkout, and refunds are issued through that provider.
- Approved refunds are returned to the original payment method wherever possible. Where that is not possible, we will agree an alternative method with you.
- Bank or card processing times are outside our control and may add several business days before the refund appears on your statement.
7. Your Statutory Rights
Nothing in this Refund Policy limits or excludes rights that apply to you under applicable law, including the Consumer Protection Act 68 of 2008 in South Africa where it applies to your business, or equivalent legislation in your country. Where the law gives a stronger right than this policy, the law applies.
8. Changes to This Policy
We may update this Refund Policy from time to time. The version published on this page at the time of your purchase applies to that purchase.
9. Contact Us
Billing and refund queries: info@axario.co.za