This Refund Policy applies to Axario Home, the subscription household management platform operated by Praxis Marketing Consultancy, trading as Axario (Registration Number 2025/558202/07) ("Axario", "we", "us"). It should be read together with the Axario Home Terms of Service.
1. Free Trial
- Axario Home currently includes a 14-day free trial with full access.
- No payment card is required to start the trial.
- You will not be charged during the trial, and you may cancel at any point before the trial ends without payment.
- Because no payment is taken during the trial, there is nothing to refund for the trial period.
2. Subscriptions and Automatic Renewal
- Axario Home is offered on a monthly or annual subscription basis.
- Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled.
- The price applicable to your subscription is displayed at checkout before you confirm payment, and includes any taxes or charges where applicable.
3. Cancellation
- You may cancel your subscription at any time from your account settings.
- Cancellation stops future renewals.
- You keep access to paid features until the end of the billing period you have already paid for.
4. 30-Day Refund Window
You may request a full refund within 30 days of any payment for Axario Home. Refund requests received within 30 days of the payment date are granted in full.
- The refund window is 30 calendar days from the date of the charge.
- This applies to first payments and to renewal payments.
- No reason is required and no conditions apply.
5. How to Request a Refund
Email info@axario.co.za from the email address on your account, with the date of the charge and a short description of the issue. We aim to respond within a reasonable time and to resolve valid requests promptly.
6. Payment Processing and How Refunds Are Paid
- International payments are processed by our merchant of record, Paddle. Refunds for these payments are issued through Paddle and may be subject to Paddle's own processing timelines.
- South African payments are processed through the applicable South African payment provider used at checkout, and refunds are issued through that provider.
- Approved refunds are returned to the original payment method wherever possible. Where that is not possible, we will agree an alternative method with you.
- Bank or card processing times are outside our control and may add several business days before the refund appears on your statement.
7. Your Statutory Rights
Nothing in this Refund Policy limits or excludes any rights you have under applicable consumer protection law, including the Consumer Protection Act 68 of 2008 in South Africa, or equivalent legislation in your country of residence. Where the law gives you a stronger right than this policy, the law applies.
8. Changes to This Policy
We may update this Refund Policy from time to time. The version published on this page at the time of your purchase applies to that purchase.
9. Contact Us
Billing and refund queries: info@axario.co.za