Question 1

How long does it take to get Axario Business up and running?

Accepted Answer

Minutes, not months. Six pre-built industry template packs — Fire Safety, Electrical, HVAC, Warehouse & Logistics, General Facilities and FM Service Provider — deploy a complete asset register, compliance schedule and inspection programme in one click. New customers are typically operational within 5 minutes, with no blank-slate setup and no consultants.

Question 2

Is there a free trial, and do I need a credit card?

Accepted Answer

Yes. Axario Business comes with a 30-day free trial with full platform access. No credit card is required, there are no setup or implementation fees, and you can cancel anytime.

Question 3

How does billing work, and which currencies do you support?

Accepted Answer

Plans are billed monthly in South African Rand (ZAR), US Dollars (USD) or Pounds Sterling (GBP), and the pricing page detects your region automatically. South African payments are processed by Paystack over secure, SSL-encrypted, PCI-compliant checkout; international payments are processed through Paddle as merchant of record. Prices exclude VAT where applicable.

Question 4

What does Statutory Compliance % actually mean?

Accepted Answer

Axario separates legally-required inspections from operationally-recommended ones and reports Statutory Compliance % as its own headline metric — the percentage of legally required inspections currently compliant — instead of averaging it away inside one blended score. Overall compliance, which includes operational and internal requirements, is reported alongside it.

Question 5

Does Axario work for both asset owners and service providers?

Accepted Answer

Yes. One account serves both. A service provider manages their own business compliance in Asset Owner view and their entire client portfolio in Service Provider view, switching with a single dashboard toggle. Pricing plans are scoped by sites for asset owners and by managed client sites for service providers.

Question 6

How is our data kept separate from other organisations?

Accepted Answer

Every read and write is scoped by organisation. Row-level security policies are enforced server-side across all 92 database tables, backed by server-side middleware, so one workspace can never see, list or modify another's records. Role-based access control covers Owner, Admin, Manager, Viewer and Contractor roles, with contractors restricted by RLS to their own assigned assets.

Question 7

Do you keep an audit trail for auditors and insurers?

Accepted Answer

Yes. An append-only audit log records system events — entries are written, never edited or deleted. External sharing for audit packs and contractor work links uses cryptographically random, time-limited tokens with explicit expiry and instant revocation.

Question 8

Are we locked into a contract?

Accepted Answer

No. Subscriptions are billed monthly with no contracts, no implementation fees and no setup fees. You can cancel anytime, and you can add extra sites, managed client sites or users as add-ons when you need them.

Frequently asked questions.

Axario Business, answered.